Privacy Policy

This Privacy Notice explains in detail the types of personal data Her Prints may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

Who is collecting the data?

Her Prints is the trading name for Kate Neave.

When do we collect your personal data?

- When you visit our website, and use your account to buy products online or on the phone.

- When you make an online purchase

- When you engage with us on social media.

- When you sign up to our newsletter.

- When you contact us by any means with queries, complaints etc.

What sort of personal data do we collect?

- If you make an order: Your name, email, phone number, delivery and billing address, payment card information, IP address and your order details.

- Details of your interactions with us online, email or over the phone.

- If you have consented to be on our mailing list, details of which emails have been sent to you, whether they have been opened and click through data.

- Information gathered by the use of cookies in your web browser.

- Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

What is the legal basis for processing the data?

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:


In specific situations, we can collect and process your data with your consent. For example: When you tick a box to receive our newsletter, when collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. For example: When you make an order we will collect your address details to deliver your edition.

Legal compliance

If the law requires us to, we may need to collect and process your data. For example: we can pass on details of people involved in fraud or other criminal activity affecting the business to law enforcement.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example: we may use your purchase history to send you or make available personalised offers.

How will we use your personal data and why

To process any orders that you make from Her Prints online or over the phone. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details will be passed to a third party to supply or deliver the edition that you ordered.

We keep your details in order to fulfil any contractual obligations such as refunds, as well as allowing as to retain an record of provenance of the artwork in the future.

To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.

Will the data be shared with any third parties?

Delivery Couriers

To fulfil your order, we share you name, contact details, delivery address and order information with our delivery couriers.

Payment Processors

We use a third party payment processor to handle your payment information securely for orders online and over the phone.

Direct marketing companies

Who help us manage our electronic communications with you, we share your name and email address.

We provide only the information they need to perform their specific services.

They may only use your data for the exact purposes we specify in our contract with them. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous. We do not pass on your personal data to any third parties for their own purposes.

We may also use your information for:

- For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.

- We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

- We may, from time to time, expand, reduce or sell the business and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.

How long will the data be stored for?

Her Prints keeps an archive of orders to maintain a record of art work provenance. This information is confidential and not shared with any other party once the order has been fulfilled. Details kept are order number, name, address and contact details.

Keeping this data allows us to help customers who need information about their Her Prints order and artwork in the future, for example if they need to know which edition number they received in a past order, or a copy of a invoice. Information is only shared once the identity of the customer has been verified.

Her Prints also keep your personal data for the duration of the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is the longer. Any customer can ask to be anonymised on request after this retention period.

When you consent to receive marketing communications, we will keep your data until you unsubscribe.

How we protect your personal data

Her Prints treats your data with the utmost care and take all appropriate steps to protect it.

We secure access our websites using ‘https’ technology.

Sensitive data such as payment card information is secured and tokenised to ensure it is protected.

We regularly monitor our system for possible vulnerabilities.

Your personal data protection rights

You have the right to request:

- Access to the personal data Her Prints holds about you, free of charge.

- The correction of your personal data when incorrect, out of date or incomplete.

- That we stop using your personal data for direct marketing.

- That we stop any consent-based processing of your personal data after you withdraw that consent.

Your right to withdraw consent:

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest:

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing:

You can opt out from direct marketing by the following means: - unsubscribing to any marketing email - by editing the settings of your account - contacting us to remove your details

Checking your identity:

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Data portability

You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.

To ask for your information, please contact us.

Raising a complaint

If you consider Her Prints to process your personal data in a incorrect way you can contact us. You also have the right to turn in a complaint to the UK data protection authority (the Information Commissioner’s Office or ICO).

Updates to our Privacy Notice

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. If required by the applicable law, we will notify you of any material or substantive changes to this Privacy Policy. This page was updated on 21 May 2019.

Cookie Policy

This page explains what cookies are, how we use them on the website of Her Prints and your options for controlling them.

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We will always display our cookie prompt when you visit our site.

What are cookies?

Cookies are small pieces of information which include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session (“session cookies”) and expire when you close your browser. Other cookies are used, for example, to remember you when you return to the site and will last for longer (“persistent cookies”). Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit (if they last longer than a web session) or to another website that recognises that cookie.

What cookies do we use?

• Strictly necessary cookies. These are cookies that are required for the operation of our site..

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you.

• Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Some cookies may be controlled by using your web browser settings. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Please note, however, that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We may revise this cookie policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this cookie policy may also be superseded by provisions or notices published elsewhere on our site.

You can learn more about cookies in general by visiting which includes additional useful information on cookies and how to block cookies using different types of browser. For more general information about online behavioural (interest based) advertising and how it uses cookies, you may wish to visit .